1. General Information

This website is operated by Cristalis Holding SRL, based in Iași, Romania.
By using this website, you agree to the following terms and conditions.

2. Products and Services

Cristalis Holding SRL offers products for water filtration and treatment, as well as personal care and cosmetic products.

We reserve the right to modify product descriptions and availability without prior notice.

3. Prices

All prices are displayed in RON (Romanian Leu) and include VAT, according to applicable law.

We reserve the right to change prices at any time.

4. Orders

Orders can be placed online through the website.
After placing an order, you will receive a confirmation email.

We reserve the right to cancel orders in case of errors or suspected fraud.

5. Delivery

Delivery is carried out via Sameday (sameday.ro) courier service.
Estimated delivery time is 1–3 business days.

6. Payment Methods

We accept the following payment methods:

• Cash on delivery
• Bank transfer
• Online card payment

7. Returns

According to Romanian law, you have the right to return products within 14 calendar days of receipt.

For more details, please refer to the “Returns & Exchanges” section.

8. Warranty

Products benefit from warranty in accordance with applicable legislation.

9. Liability

Cristalis Holding SRL is not liable for display errors or improper use of products.

10. Data Protection

Personal data is processed in accordance with the Privacy Policy available on the website.

11. Disputes

Any disputes will be resolved amicably.
If this is not possible, jurisdiction lies with the Romanian courts.