1. General Information

Cristalis Holding SRL provides fast and secure delivery services through our courier partner Sameday (sameday.ro).

2. Delivery Time

• Orders are usually delivered within 1–3 business days after confirmation.
• During busy periods (promotions, holidays), delivery times may vary.

3. Shipping Costs

• Shipping costs are automatically calculated at checkout.
• Free delivery may be available for certain promotions or minimum order values.

4. Order Processing

• Orders are processed within 1 business day.
• Orders placed during weekends or holidays will be processed on the next business day.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with a Sameday tracking number to monitor delivery.

6. Delivery Issues

If you experience any issues (delays, damaged package, missing parcel), please contact us as soon as possible for assistance.