1. General Information

This Privacy Policy describes how Cristalis Holding SRL, based in Iași, Romania, collects, uses, and protects users’ personal data.

We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

2. What data we collect

We may collect the following types of data:

• Full name
• Delivery address
• Email address
• Phone number
• Billing information
• Order details
• Technical data (IP address, browser, cookies)

3. How we use the data

The collected data is used to:

• Process and deliver orders
• Communicate with customers
• Issue invoices
• Improve services and user experience
• Comply with legal obligations

4. Data sharing

Your data may be shared with:

• Courier services (e.g., Sameday)
• Payment processors
• Public authorities, when required by law

We do not sell or distribute your data to third parties for commercial purposes.

5. Data storage

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. User rights

You have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object

To exercise these rights, please contact us.

7. Cookies

Our website uses cookies to improve user experience. You can control or disable cookies through your browser settings.

8. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction.

9. Contact

For any questions regarding data protection, you can contact us at:
Email: contact@cristalis.ro